Blog
For individuals and small teams that may not require the collaboration and power of Salesforce.com or the many other CRM solutions on the market, you can retain speed, simplicity and discipline with your sales and relationships using Gmail and G Suite. Much of the efficiency of using Gmail as
Blog
There are a lot of project management tools out there (Basecamp, Monday, Trello, Asana, etc.) And many can be a great fit for sophisticated project management workflow for teams. The collaboration, task management and record keeping structure can be helpful. However, there's a lot of friction also when
Blog
The presentation from Google's team on interface, flow and usability in their G Suite products has a helpful comment, "A company is the sum of its processes." The 12 minute mark of the presentation is helpful to understand the cost of context switching. This happens each
Leadership
When we are working in teams, the amount of energy we spend trying to get everyone moving in the same direction can be exhausting. Many of the meetings we conduct are to get clarity. With the onslaught of information coming into everyone's life, we can't assume
Blog
"... you want maximal free time, not maximal activity, and you can assess your own “success” according to such metric." ~ Nassim Taleb As business is slowing and we are in this environment of quarantining, it's an opportunity to look around and remove or reduce waste. I can
Blog
I rarely run into someone that is not frazzled. Because our technology and tools are so efficient, the amount of information hitting us is bewildering. Get more customers, get more problems. Get more emails, have more work to respond. The signal to noise ratio is a real problem. When you
Blog
Every bit of complexity can keep your customer from taking a next step with you in your engagements and work. We are inundated with choice and information. You can be both a welcome resource and helpful partner by taking stock and simplifying how you do business. Here are some areas
Blog
We are overwhelmed from the complexity and volume of information every day. Much of it comes from the ease of team members and customers having the convenience of being able to email and text us. In your given day, think about how much you read in your inbox. Pages and
Blog
Every week you have the opportunity to move the needle and get your business notching up a level. Not only do you have to get the necessary work you committed to others done in your projects and tasks, but you have to make space and time to work on your
Blog
You have the whole world at your fingertips, and if you want, you can get people to help you get work done, build systems and grow your business. The challenge is to be clear and manage projects with the desired outcomes articulated and identified. It can sound obvious, but there
Blog
How do you know most of your work matters? There are probably a few things that matter to produce the outcomes important to an organization. Most work is simply effort and cost and does not produce meaningful results. You can see this with the ridiculing of office politics and people
Blog
I wrote the book, ZeroInbox, a few years ago to help business clients with a fundamental bottleneck in their workflow, their inbox. I have trained executives, teams and workshop attendees on this methodology to increase speed, clarity and consistency in managing the relentless flow of email in business. I think