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We live in a fast moving economy. Change is constantly challenging us to reinvent ourselves. Who we do business with cannot be taken for granted. The threads which bind business relationships are built by trust and value. If your offering looks like parity to a buyer then your ability to
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Be on your guard with pseudo-leaders. Leadership is earned, not mimicked. It starts with being interested in another's issues and problems and bypassing the narcism which posers can't get past. There are fake writers, speakers, salespeople, customer service reps, technicians and marketers everywhere. They are
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It is not hard to find bad service in a given day. It is pretty commonplace and we have all experienced it. The epidemic seems to arise from a crucial part of our humanity - our inability to transcend ourselves and think of others. I had a funny experience at the
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When we watch artists in action - movie stars, professional athletes, world class teachers, marketers, leaders, clergy - we get the privilege of seeing the extraordinary. They make what is otherwise difficult look seamless, integrated and pure. It inspires most of us to go out and buy their gear - the clothes they
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To change the default text styling fonts in Google Apps permanently, you can manage this from your Gmail Settings as follows: * Make sure Default Text Styling is enabled (see below). * Follow the Settings link in Gmail. * Go to the General tab. * Use the Bold, Italic, Font, Size and Text Color
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Seth Godin's new book is another blockbuster to clarify the issues of today's fast economy. You have everything you need to make a difference. Talent is the name of the game today. It's something we can all get. I received a note from Seth
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In the sales process, the approach is everything. The goal of the sales process is to get in front of the person who can say, "Yes." This is often the owner or an executive of a business. If the decision maker is not in the relevant conversation, then
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The knowledge worker must operate beyond the traditional desktop software tools which enable individual productivity. In today's economy, there is an immense increase in the amount of information flow between customers, vendors, management and team members. Managing and leveraging this information flow requires tools which are agile, collaborative
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In today's business environment, a resultant proposal, legal document or any numerous pieces of information produced through knowledge work is a product of collaboration. Today, more than ever, knowledge work requires inputs and approvals from internal stakeholders and external customers and vendors. As documents, appointments and emails are
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Our economy is overwhelmingly a service economy. The last statistic from 2006 showed 84% of Americans are in the service business. This was a 4% increase from 2000. In layman's terms, this means that 1 out of 6 people you shake hands with actually make a physical object.
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Your tools are commodities. Everyone can get access to them today. In fact, everyone does access the tools. The case, more often than not, is that they are underused, misused or irrelevant in most people’s business. The tools are a lot like sports equipment. There is a lot of
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Love is a strange emotion. It completely captivates us and impassions us towards action. However, it has a blinding grip on us at times as well. In your business, love will pull you. Love for what you do. Love for what you sell. Love for what you create. These are