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Steve Jobs Why does this have to be said? It's because the world is filled with crappy products. It's a reflection of the values of people behind their products and services. If you haven't read Steve Jobs yet, I encourage you to get the
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Design delight into your customer experience. Service starts and end with your care by providing increased value opportunities for your customers.
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The lack of a consideration for others is an epidemic in our culture. The headlines are filled with examples of the battles for entitlements: Corporate greed on Wall Street puts selfish executives in the spotlight while their companies are dissolving. Unions seek concessions without consideration for the costs. An employee
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We all will need to master the art of the apology, because we all fail, both ourselves and others. In the heat of business and relationships, if there is not reconciliation, then every relationship is a fragile one step from being over.
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The separation between talent and those who coast will continually be exposed. You can't hide behind convoluted organizational processes anymore. You are either fast, smart or capable today or you are out. Those that are diligent and willing to pay the price will get a great reward in the new econom
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“Familiarity breeds contempt.” - Socrates Think about that quote. It is pretty human. Teens seek favor with strangers and marginalize their families who love them. A new friend seems to have more allure than an old friend. Winning a new prospect becomes a fixation rather than servicing your current customers.
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Heed Socrates, "Familiarity breeds contempt." If you want to know the character of the people you do business with, watch who they are as they get to know you further. Do they conduct themselves with a respect for the relationship? Or do you see contempt grow as they
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It is not hard to find bad service in a given day. It is pretty commonplace and we have all experienced it. The epidemic seems to arise from a crucial part of our humanity - our inability to transcend ourselves and think of others. I had a funny experience at