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Someone else can likely do your job. There are plenty of qualified companies that can take your customer. In a sea of choices and with greater access than in times past, the world is available at every customer's fingertips. Your competition is a click away. Another resume is
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The New Year is under way and it is natural to think of change and improving our lives and businesses. To get to change, I like to focus on behaviors and how people act. This means turning off the sound when it comes to people and looking at their actions.
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"Dear George: Remember- No Man is a Failure who has Friends" - Clarence the Angel, from It's A Wonderful Life My family and I enjoyed the down time of the holiday and took in some great movies. The kids got to watch the classic of Jimmy Stewart
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With the past year behind us, there is a fresh slate of possibilities with the incoming New Year. It's natural and refreshing to reflect on the last year and imagine the possibilities of what is ahead. It's a great time of putting focus on the areas
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Last year I enjoyed reading Doris Kearn Goodwin's book on Lincoln, Team Of Rivals: The Political Genius Of Abraham Lincoln. Last night I got to see the movie, Lincoln, based on the book, and the brilliance and leadership of our greatest president is still running through my mind.
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We hear a lot about going the extra mile. To me, that mantra needs some context. It is like saying, "The customer is always right." It's not true. Customers are wrong sometimes as well. Likewise, going the extra mile is a great idea but can also
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You may think your offering and brand in the marketplace is something special. It's easy to feel this way when you are thinking about yourself so much over the weeks and months of doing business. After all, that's where your focus and energy should be. However,
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The things we dream about define us. There's that chasm between what we want and where we are at today. Our striving each day is to go after the dreams and hopes we have. If you don't want much, there is only the mundane to settle
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Who cares about what you do? That is boring in and of itself. It is sterile in a world full of people and companies that do what you do. If you communicate with a focus merely on your function, then it is hard to connect with that part of you
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Whether it comes to selling a new customer, persuading a boss, or doing a deal, negotiation is involved to drive a meeting of the minds towards agreement. Many books have been written on this topic. Over the years with both the empirical experience in the marketplace and numerous books I
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The older I get the more I am careful with dogmatisms. Insisting the world should work a certain way can create disillusionment when it is not so. One of the great aspects of strong leaders is their vision of how things should be but being able to connect with people
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I think that a lot of people can feel the pressures of the new economy without necessarily articulating the forces acting on them. Our parents told us to go to school, get a good job and stay there forever being a good boy or girl. With the extremely high turnover