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You may have had experiences working with service providers who are highly technical. They can get a functional job completed efficiently. If you need your computer set up or your taxes completed, then a technician will do the job adequately. They are great for specific, turnkey jobs that are repeatable
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We can all learn quite a bit from industry publications and magazines. They are content factories that become a trusted hub of information for people interested in buying products, solving problems or growing their knowledge. They are living, breathing hubs that become a place where an ongoing connection can happen
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I don't think the idea of well-rounded works as well as we used to romanticize. It's better to be sharp and focused on a craft. In this way, you separate yourself from the noise of mediocrity. The world is breaking into silos of expertise and we
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We are excited about Google Fiber coming to Austin. Life is only going to get more convenient and more powerful for our town. As our world becomes more about bits rather than atoms, the opportunity to be open for the world 24/7 with a customer experience engagement starts with
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Getting the tool is pretty easy. Your friends tell you about what works for them, but the problem is that it may not work for you in what you do. The hard part is lining up the process step by step to create the experience for your own productivity and
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We say a loud "Amen!" to our friends at Copyblogger who summarized their hard work and research on Google's Author Rank and its effect on page rankings. While the signs point to the rollout of the social layer and author ranking for Google to establish credibility
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Here is what a deal looks like for many of the people you work with. They often angle to get these parameters: You pay the cost They get all the reward Such a deal is a fool's game but it is played all the time for eager pleasers
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I recently wrote about how leadership is tied to managing yourself first. If you cannot lead yourself first, then leading others is pretty hollow. Ultimately, it comes down to your ability to make decisions with conviction. When I deal with "maybe" people, I take their "maybe"
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There are just too many good products out there. In fact, my guess is that if every seller could get 30 minutes of complete, distraction-free attention from their target customers, they would sell an overwhelming amount. Full attention and understanding the value proposition is a precursor to the sale. And
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It is not new that people want to skip the line and get to the front. It is easier to skip that line today than in times past. And in many cases, you should. That is, if you truly have leadership intrinsic to who you are. I can remember getting
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Building a business is about building systems. The remarkable advantage we have today is that those systems are much less expensive and more easy to evolve with changing business conditions today. This is what the internet has afforded knowledge workers that need to collaborate with teams and create customer experiences
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We have this strange capacity to ignore our own personal branding. It is ironic to see people pay so much attention to their personal appearance and ignore how they are perceived with their online presence, their digital assets and their personal PR circulating to the world with one search or