Blog
We are excited about Google Fiber coming to Austin. Life is only going to get more convenient and more powerful for our town. As our world becomes more about bits rather than atoms, the opportunity to be open for the world 24/7 with a customer experience engagement starts with
Blog
Getting the tool is pretty easy. Your friends tell you about what works for them, but the problem is that it may not work for you in what you do. The hard part is lining up the process step by step to create the experience for your own productivity and
Blog
We say a loud "Amen!" to our friends at Copyblogger who summarized their hard work and research on Google's Author Rank and its effect on page rankings. While the signs point to the rollout of the social layer and author ranking for Google to establish credibility
Blog
Here is what a deal looks like for many of the people you work with. They often angle to get these parameters: You pay the cost They get all the reward Such a deal is a fool's game but it is played all the time for eager pleasers
Blog
I recently wrote about how leadership is tied to managing yourself first. If you cannot lead yourself first, then leading others is pretty hollow. Ultimately, it comes down to your ability to make decisions with conviction. When I deal with "maybe" people, I take their "maybe"
Blog
There are just too many good products out there. In fact, my guess is that if every seller could get 30 minutes of complete, distraction-free attention from their target customers, they would sell an overwhelming amount. Full attention and understanding the value proposition is a precursor to the sale. And
Blog
It is not new that people want to skip the line and get to the front. It is easier to skip that line today than in times past. And in many cases, you should. That is, if you truly have leadership intrinsic to who you are. I can remember getting
Blog
Building a business is about building systems. The remarkable advantage we have today is that those systems are much less expensive and more easy to evolve with changing business conditions today. This is what the internet has afforded knowledge workers that need to collaborate with teams and create customer experiences
Blog
We have this strange capacity to ignore our own personal branding. It is ironic to see people pay so much attention to their personal appearance and ignore how they are perceived with their online presence, their digital assets and their personal PR circulating to the world with one search or
Blog
In a world where we are all publishers and your customers all have easy access to choices, your content becomes a critical asset. The stakes are high. Your customers are not allowing themselves to be sold to or marketed to. In fact, they work with vigilance to eliminate noise from
Blog
The story about Columbus addressing his mockers and scorners long ago is part of an innovator's dilemma. People value knowledge in a funny way. They discount the risk, insight and brilliance of someone who goes first. Here's how Columbus handled the jealous remarks of his critics
Blog
When we are in the grind, it is hard to be strategic in our planning and execution. This is where an outsider such as an advisor, coach or consultant can help you get above the tree line and see the forest from the trees. You may be working hard, but