Leadership
In the game of service, the ideal exchange between parties is to provide value for value. You have something you can deliver to a customer that brings great value to their business. They, in return, pay you. Framing the way to exchange value is often done with a proposal of
Blog
The presentation from Google's team on interface, flow and usability in their G Suite products has a helpful comment, "A company is the sum of its processes." The 12 minute mark of the presentation is helpful to understand the cost of context switching. This happens each
Leadership
When we are working in teams, the amount of energy we spend trying to get everyone moving in the same direction can be exhausting. Many of the meetings we conduct are to get clarity. With the onslaught of information coming into everyone's life, we can't assume
Blog
We are so far down the road of technology we often forget how expensive, hard and bug-laden custom software projects used to be. We could hire a developer, and without truly being accurate on our requirements, they would code and miss the mark repeatedly. Regardless, their billable time reflected our
Blog
For anyone trying to discern what to do with their life: PAY ATTENTION TO WHAT YOU PAY ATTENTION TO. That's pretty much all the info you need. - Amy Krouse Rosenthal With over 20 million unemployed from the COVID-19 crisis, the decks have been shuffling hard for both
Blog
Spending time designing a system, message or business requires getting clear about how something should work, flow or connect. I have not found that this can be done in isolation. I need to bounce ideas off of others and work to get insights to integrate into the design. Socially, we
Blog
A simple way to think about whether you are growing a business, in addition to productizing your services, is to stay focused on repeatability. There is no end to one-off projects you can likely get involved with and provide solutions for. However, there's a lot of cost when
Blog
When you are starting a venture, and you don't know what people will buy, it is a great strategy to say, "Yes," to everything. I consider this part of research and development. The cost is that you get spread out and may have to work on
Blog
I feel like the adrenaline has oozed out from this past month of COVID-19 sheltering in place. The pace and mode of productivity, pushing and intensity has given way to more of an acceptance and deliberation. It's been great for my blood pressure as well as allowing some
Blog
The coronavirus pandemic makes business as usual irrelevant for many who are not essential or working on the front lines. While we have our businesses set up to appeal to value, strategy, or commitment, you become a low priority when people don't want to think beyond the next
Blog
I was sharing with a friend the other day about the film, Ford V Ferrari. I love this scene between Matt Damon's character, Carroll Shelby, and Christian Bale's character, Ken Miles. The tension between various agendas, respect for protocol and the politics of racing and cars
Blog
"... you want maximal free time, not maximal activity, and you can assess your own “success” according to such metric." ~ Nassim Taleb As business is slowing and we are in this environment of quarantining, it's an opportunity to look around and remove or reduce waste. I can